Friday, September 6, 2013

'Chef-on-Call' on Orient Routes from September 2013

Effective 5 September 2013, popular in-flight service 'Chef-on-Call' is now available on selected Orient routes for First and Business Class guests. As part of our continuous improvement of our Product and Services, guests travelling between Kuala Lumpur and Tokyo, Osaka, Seoul, Beijing, Shanghai and Hong Kong (on MH72 and MH73) can easily pre-book their meal choices.

A wide selection of 15-20 dishes ranging from Malaysian favorites, Chef’s recommendations, healthy choices and even a light choice, is available.

According to Iskandar Ezzahuddin Ahmad Zulkiflee, VP Products, Commercial, "The extension of 'Chef-on-Call' service on selected Orient routes is another milestone in improving our ‘guest experience’ on board. Passengers can pre-select their meals up to 24 hours in advance of their flight departures, as opposed to the previous 30 days ahead of flight departure. This is another enhancement to make our product competitive and attractive to match the expectations of our front-end passengers."

To encourage pre-booking of preferred meals, Malaysia Airlines will contact guests through e-mail at least 96 hours before departure. This process is managed by a dedicated team at Global Customer Contact Centre Kuala Lumpur.

More improvements will be introduced in the coming months. Stay tuned for our next updates!


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